What brands are available in my country?

When you select your location, which is also your delivery location, you get to see only the brands and products available in your country. Not all brands are available worldwide since some have local distribution deals. If you are interested in brands not available in your country through The Holds Galley, please contact us so we can refer you to your local distributor.

What is the colour concept?

All our brands have the same colour concept for you to mix and match them upon your wishes. Find below our RALs:

red RAL3000
blue RAL5015
yellow RAL1018
bright green RAL6018
pure green RAL6037
apricot orange RAL1033
deep orange RAL2011
pink RAL4003
purple pantone S4050-R60B/M
black RAL9005
grey RAL7001
deep rose RAL4008
mint RAL6027
brown RAL8003
white RAL9016
fluoro pink
fluoro red

What is the meaning of the symbols?

For easy recognition we are introducing symbols that represent the holds materials. You can find them next to description of each product and also on product shots as 10cm sizing objects next to the hold, macro or volume.

How do I calculate my shipping costs?

Shipping costs will be calculated and added to your quote manually, after we receive an inquiry from you. We will do our best to find you a good deal and get you back to you with the shipping costs as soon as possible.

What payment methods are accepted?

You can choose from:
– credit card payment
– pay pal
– or bank transfer

How do I check status of my order?

You can track status of your orders from your personal log in account. For any additional information you can always contact us on info@theholdsgallery.com.

When can I expect my order to be delivered?

Delivery time depends on whether you chose products that are in stock or not. When your order has only products that are in stock, we will ship it to you within 1-3 working days. In case your order has products that are not in stock, we will inform you about your expected delivery time after we receive an inquiry from you.

How to fix, clean and take care of holds and volumes

Our products are made to the highest possible standard and still need to be handled with care. To make sure they remain safe to use and last a long time read the recommendations below for fixing, cleaning and taking care of your products coming from 360 production.

FIX

• Certified Route setters: Holds and volumes should only be affixed to a wall by certified route setters.
• Flat Surface: Fix holds and volumes to a completely flat surface.
• Screw-ons: use all available screw holes and use min. 4,5 mm screws.
• Bolt-ons: use countersunk or cap head M10 bolts. If there is an additional screw hole or holes they must be used.
• Tightening: Do not over-tighten when fixing holds and volumes; especially higher profile shapes or thinner pieces need to be fixed with care. Avoid using impact drivers when tightening. Recommended torque settings for holds e.g. XS holds=10Nm, M=20Nm, XL=30Nm.

CLEAN

• High-Pressure washer: We recommend cleaning your holds and volumes with high-pressure washer. Industrial or professional jet washers can damage holds when used to close, therefore proceed with caution.
• Max 30ºC: Water temperature should not be higher than 30°C.
• NO Detergents: Holds and volumes should not be washed with detergents or other aggressive acid-based products. For effective cleaning, we advise you to use a high-pressure washer with water. Specifically designed washing products must be tested first.
• Soft brush: Only use a soft brush when cleaning holds or volumes on the wall. Other brushes may damage the surface of holds and volumes.

CARE

• Inspect delivery: All holds should be inspected upon delivery and any defects must be brought to our attention before the product is used or fixed to a wall. Failure to do so will void any warranty claim.
• UV exposure: extended exposure to the sun can affect some colours drastically. Fluorescent colored holds or volumes are not UV resistant and should not be used outdoors. PU material in general is more susceptible to UV degradation and can also become significantly softer when exposed to direct sunlight.
• Handle all products with care: Do NOT drop, throw, mistreat, or store holds inappropriately.
• Storing holds: Store holds in a dry place. Holds that are stored together touching may result in visible scratches.
• Damage during use: If sharp edges from cracks appear from mishandling or use, the product should be taken down and not be used. Any repairs made to our product are at the owner’s discretion and will void any warranty.

Thank you for reading our recommendations and for handling our holds and volumes with care.